Support and Troubleshooting

Support and Troubleshooting (SP1000)

Training Course

This course is designed to introduce you to common troubleshooting concepts and techniques such as:

  • Accessing and analyzing log files
  • Exploring the possible root causes of errors
  • Isolating the cause of performance issues through the process of elimination

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Id: SP1000
Level: Advanced
Audience: Pentaho Administrator, Pentaho Support
Delivery Method: Instructor-led online, Private on-site
Duration: 1 Day(s)
Cost: $675.00 USD
Credits: 1
Category: Administration


7 hours

Upcoming Classes


Instructor-led online training

Location Mar 2019 Apr 2019 May 2019 Jun 2019 Jul 2019
Online - EMEA Apr 10
Online - NA Apr 24

Class dates in bold are guaranteed to run!

Course Benefits

  • Improve productivity by giving your support professionals the skills and knowledge needed to effectively troubleshoot issues encountered with Pentaho
  • Apply best practices in real-world scenarios to properly diagnose the source of errors and performance issues
  • Interactive, hands-on training materials significantly improve skill development and maximize retention

Skills Achieved

At the completion of this course you should be able to:

  • Locate and access all of the relevant log files used for troubleshooting
  • Isolate and identify sources of performance issues
  • Work with Java Virtual Machines (JVM)
  • Employ best practices to reproduce and eliminate root causes

This course is targeted at Support Professionals and Administrators with responsibility for supporting and sustaining Pentaho.

The Business Analytics courses (BA1000, BA2000, BA3000) (or equivalent experience with Pentaho's visualization and data modeling tools) are prerequisites for this course.

Online courses require a broadband Internet connection, the use of a modern Web browser (such as Microsoft Internet Explorer or Mozilla Firefox), and the ability to connect to GoToTraining.

For more information on GoToTraining requirements, see Online courses use Pentaho’s cloud-based exercise environment. Students are provided access to a virtual machine used to complete the exercises.

For online courses, students are provided with a secured, electronic course manual. Printed manuals are not provided for online courses. When an electronic manual is provided, students are encouraged to print the exercise book before class begins, though this is not required.

Students attending this course on-site should contact their Customer Success Manager for hardware and software requirements. You can also email us at for more information regarding on-site training requirements.

Day 1

Module 1: Introduction & Objectives

Module 2: Troubleshooting Review

  • Basic Troubleshooting Review
  • Defining the Problem
  • Reproducing an Issue
  • Compartmentalizing
  • How to Document Steps to Reproduce
  • Process of Elimination
  • Developing Smart Search Habits

Module 3: Logging

  • Logging Best Practices
  • Mondrian Logging
  • JDBC Logging
  • Analyzer Log
  • Tomcat Logs
  • Security Logging
  • Suggested Modifications for Logging Configurations

Module 4: Performance Issues

  • Performance Tuning PDF
  • Perception vs. Reality of Performance
  • How to do High Level Tuning

Module 5: JVM

  • What is Heap Space?
  • Available vs. Free Memory
  • Common Issues with Heap
  • Debugging JVM
  • Reading a Stack Trace

Onsite Training

For groups of six or more

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Public Training

Online - EMEA

Online - NA

Don't see a date that works for you?

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What Our Clients Are Saying

Great class, only wish that I had taken it within the first 3 or 4 months of buying Pentaho rather than waiting for a year.

- Invoca, Inc.

This course is a must for all sysadmins, dbas and anyone who is in a support role trying to either debug issues or even attempting at performance improvement.

- Pentaho Corporation

Support and Troubleshooting Ratings

Averaged from 57 responses.

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